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About Riley, for

I am a strategic designer who cares about crafting intentional experiences and being someone people genuinely enjoy working with.

Riley Knowles

Currently, I’m driving user-centered design practices end-to-end at Chubb, from discovery workshops to accelerated prototyping and testing with Claude Code. I am the lead designer on the Chubb Benefits consumer claims portal and additionally support the design and testing of multiple agents’ quoting experiences.

Previously, I contributed to major web, product and design system initiatives at Conductor on highly collaborative cross-functional teams. I’ve also led freelance UX research and design projects across education, nonprofits, and the arts.

Additionally, I hold a MS in Information Experience Design from Pratt Institute and a BS in Computer Science from The University of British Columbia.

Outside of design you can find me at the yoga studio, seeing the latest campy horror movie, and eating through the pastry cases of Brooklyn cafés.

I also read on occasion, and have four books that I consider to have changed my life.

Designing Your Life cover
Written by the founders of Stanford’s Life Design Lab, this book introduced me to design thinking. Applying design thinking principles to my life showed me how powerful and effective it can be, and is one of the reasons I became a designer.

Books