I'm a strategic and systems-thinking product designer driving design alignment with business goals, championing design system adoption and energizing teams with passion and presence.
"I have been so impressed by your thoughtfulness and proactiveness - it was awesome working with you! You’ve been a lifesaver with all the website work, literally and obviously wouldn’t have been able to do it without you."
"Given some broad brushstrokes of what I wanted, she was able to quickly synthesize my thoughts and produce a clean, engaging, highly responsive website."
"I can confidently say that she is an outstanding UX Designer. Riley's attention to detail, thoughtfulness, and courteous demeanor truly set her apart."
I'm a UX Strategist and Product Designer based in NYC, developing user-centered experiences in complex domains.
Currently working in the insurance industry at Chubb, I'm partnering with UX leadership to shape research strategy and design for their small commercial insurance portal. Previously, I contributed to major web, product and design system initiatives at Conductor on highly collaborative cross-functional teams. I’ve also led freelance UX research and design projects across education, nonprofits, and the arts, delivering user-centered solutions for a range of clients—from museums to academic institutions to individual creators.
Additionally, I am completing a MS in Information Experience Design from Pratt Institute and hold a BS in Computer Science from The University of British Columbia.
Latte and mini bolo bao bun from Land to Sea
Currently my life is busy throwing themed parties with my friends, doing yoga and weightlifting, dissecting reality TV, and being a regular at my local cafés and nail salon.
Riley as Little Red Riding Hood, Into the Woods
I've also performed in 10+ musical theatre productions, can roller skate backwards, and won a poetry recitation competition.
Unfinished Women by Riley Knowles
In the future I hope to become a bilingual Spanish-speaker, learn to play the drums, and fill my apartment with original artwork.
